COVID19 – Referral pathway guide

This pathway was developed in response to key issues raised by the sector. Note this pathway is valid as at Wednesday, 6 April 2022.

Please click here for the referral pathway guide for COVID Positive People.

The pathway enables calls for emergency welfare assistance to be made direct through to the Department of Communities to streamline the referral process.

Feedback

The Departments of Health and Communities have received feedback from a number of stakeholders regarding the 13COVID line. To address this feedback the 13COVID options may be subject to change. If this occurs we will advise you accordingly.

Please contact Natalia Gemmell natalia.gemmell@communities.wa.gov.au for any queries regarding the referral pathway.

Advocacy

Shelter WA continues to advocate to government on key issues raised by the sector. If there are issues that you would like raised in relation to the COVID response, please email michelle@shelterwa.org.au.

© 2026 Shelter WA. All rights reserved. ABN 43 436 576 540. Shelter WA acknowledges the Traditional Custodians of Country and their ongoing connection to land, waters and community. We pay our respects to all Aboriginal and Torres Strait Islander peoples and to the Elders past and present and emerging. We support the Uluru Statement from the Heart and our recognition and acceptance of your invitation to walk with you towards a movement of the Australian people for a better future.
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