How data is collected and stored
We collect information from you so that we can perform our business activities and functions and provide the best possible quality service.
We collect, hold and utilise your information for the following purposes:
- to provide services and to send communications as requested by you;
- to keep you informed of information and events relevant to the sector;
- to keep your membership information and/or contact details up to date; and
- to process and respond to any feedback received from you.
Information is collected through a few third party applications which are used for the following reasons:
Eventbrite: For the promotion of events managed by Shelter WA and the managing of attendees. Information inputted by the user is also collected and stored in the Customer Relationship Management System – Salesforce. The information is used to develop and improve the information and services provided to our users. The privacy policies for these applications can be found here (Eventbrite) and the Salesforce link below.
SurveyMonkey: Used for online surveys to inform our policy positions and to collect feedback and opinions on sector related questions. Information inputted by the user is also collected and stored in the Customer Relationship Management System – Salesforce. The information is used to develop and improve the information and services provided to our users. The privacy policies for these applications can be found here (SurveyMonkey) and the Salesforce link below.
Mailchimp – Used for Electronic Direct Mail including newsletters and alerts. Only if users have signed up or given Us authority to send mail will they receive content from this platform. Information inputted by the user is also collected and stored in the Customer Relationship Management System – Salesforce. The information is used to develop and improve the information and services provided to our users. The privacy policies for these applications can be found here (Mailchimp) and the Salesforce link below.
Salesforce – Used as a customer relationship management system to allow us effectively manage client relationships, manage marketing campaigns and ensure that the information and content delivered to our users is relevant and appropriate. The privacy policies for this application can be found here (Salesforce).
Social media channels
We have an active presence on numerous social media channels in order to keep users up to date with information relating to the sector. The privacy policies for each of these can be found at the following pages Facebook, LinkedIn, Twitter and YouTube.
We do not and will not sell or deal in personal or customer information. We will never disclose your personal details to a third party unless required by law.
We use google analytics to continually improve the content and layout of our website. Google does collect information more about how they use this data can be found here.
How can you access and correct your contact information?
You may request access to any contact information we hold about you at any time by getting in touch with us at the CONTACT US form. Where we hold information that you are entitled to access, we will try to provide you with suitable means of accessing it (for example, by mailing or emailing it to you).
We may charge you a fee to cover our administrative and other reasonable costs in providing the information to you. Depending on the complexity of the request, a small fee may apply. We will not charge for simply making the request and will not charge for making any corrections to your personal information.
There may be instances where we cannot grant you access to the contact information we hold. For example, we may need to refuse access if granting access would interfere with the privacy of others or if it would result in a breach of confidentiality. If that happens, we will give you written reasons for any refusal.
If you believe that information we hold about you is incorrect, incomplete or inaccurate, then you may request us to amend it. We will consider if the information requires amendment. If we do not agree that there are grounds for amendment, then we will add a note to the personal information stating that you disagree with it.
We will treat your requests or complaints confidentially. Our representative will contact you within a reasonable time after receipt of your complaint to discuss your concerns and outline options regarding how they may be resolved. We will aim to ensure that your complaint is resolved in timely and appropriate manner.