COVID19 – Referral pathway guide

This pathway was developed in response to key issues raised by the sector. Note this pathway is valid as at Wednesday, 6 April 2022.

Please click here for the referral pathway guide for COVID Positive People.

The pathway enables calls for emergency welfare assistance to be made direct through to the Department of Communities to streamline the referral process.


The Departments of Health and Communities have received feedback from a number of stakeholders regarding the 13COVID line. To address this feedback the 13COVID options may be subject to change. If this occurs we will advise you accordingly.

Please contact Natalia Gemmell for any queries regarding the referral pathway.


Shelter WA continues to advocate to government on key issues raised by the sector. If there are issues that you would like raised in relation to the COVID response, please email