This toolkit will support organisations in obtaining better outcomes from their services by including the unique expertise from people with lived experience.

Shelter WA co-designed this toolkit with people with lived experience of homelessness as a guide to encourage adopting a shared vision based on the principles of empathy and equity to enable people with lived experience, government and organisations to work together as equal partners in solving complex issues such as housing insecurity and homelessness. At a more practical level, the toolkit is designed to enable service providers to work in partnership with people with lived experience to ensure that their organisation harnesses the voices of people with lived experience to drive positive change.

This toolkit showcases how to adopt a best practice approach to lived experience involvement across policies, projects, services, and programs.