This toolkit showcases how to adopt a best practice approach to lived experience involvement across policies, projects, services, and programs. The tools within this kit are a guide to embedding lived expertise into workplace culture, communication, and activities, as the kit ultimately recognises and addresses:
- The role that lived experience involvement has in positively contributing to the cultural, social, economic, and political environments that create a fair and effective housing system that meets the needs of people (or the system being addressed).
- Working in partnership with people who have lived experience is fundamental to a human-rights approach in delivering policy, services, and programs that delivers positive outcomes for people.
- The need for lived experience advocates to be enabled and empowered to contribute in a meaningful way through the provision of relevant training and development opportunities so they can sit around the table with the confidence, skills, and ability to engage in a meaningful and impactful way.
- The commitment to amplifying and elevating the voice of lived experience advocates to speak for themselves and be heard.
- Committing to co-design activities with people who will be impacted, or for whom policies, programs and services are being designed, from inception to ensure programs both meet the needs of and empower service users.
- The intellectual contribution made by lived experience advocates as consultants and the appropriate remuneration and reimbursement payable to lived experience advocates based on their advocacy skills and experience.
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