Disconnection Moratorium

Making energy affordable plays a key role in improving the liveability of homes, as well as improving people’s wellbeing and health.

Higher Energy Costs

Homes in Western Australia are typically expensive to heat and cool, and higher energy costs disproportionately affect lower-income households. The WACOSS Cost of Living 2019 Report found that houses seeking assistance were dedicating 4 to 6.1 per cent more of their expenditure towards covering utility costs than the average Australian household.

With most Western Australian’s already under tremendous financial stress during this time, we do not need the added stress of increased electricity consumption and bills.

Household Electricity Credit

That’s why Shelter WA welcomes the announcement by the Minister for Energy, in a media statement, confirming the implementation of the Household Electricity Credit which will enter Western Australian’s electricity accounts by 1 November 2020.


Synergy and Horizon Power have also announced they will not be disconnecting consumers electricity for the non-payment of electricity bills until 30 June 2021. Households need to communicate the financial hardship being experienced to their electricity retailer and can also receive assistance via the retailers’ hardship programs.

It is crucial for Western Australian’s health and wellbeing that they have access to the energy required to cool their homes, especially as we come into the hotter months. Improving energy affordability and preventing disconnections is essential to supporting Western Australian households during these times.

Further Information

More information on the disconnection moratorium can be found here.
More information on the Electricity Credit for Synergy customers here.
More information on the Electricity Credit for Horizon Power customers here.