Congregate Living Facilities management of COVID-19 exposures or outbreaks

The Congregate Living Guidelines that support the Trace, Test, Isolate, Quarantine TTIQ Plan are now available.

View the WA COVID-19 TTIQ (Test, Trace, Isolate and Quarantine – Version 2.0 | 11 March 2022) Plan here.


A checklist has been developed to support Congregate Living Facilities (CLF) respond to and manage COVID-19 exposures or outbreaks in their workplace. It tailors and adds to advice contained in the Guidance for the management of COVID-19 in the workplace and COVID-19 resources available on the WA Health website.

The guidelines have incorporated some sector feedback:

  • Included the definition of congregate living,
  • Removed the requirement for providers to develop a plan for accessing after hours primary care (e.g., utilising the Western Australian Deputising Medical Service).
  • Removed the requirement for providers to develop and maintain a central record of essential information on each resident relevant to the specific setting.

Testing Positive

The guidelines outline advice and actions on what facilities are to follow on being notified of a COVID-19 positive person in their workplace. Section five outlines what support and actions facilities need to do regarding residents subject to isolation or quarantine requirements.

Shelter WA will liaise with the State Health Incident Coordination Centre (SHICC) and the State Welfare Incident Coordination Centre (SWICC) for further clarity on the support that that they can provide facilities for a number of these requirements including guidance around onsite isolation in a congregate living facility, rapid access to alternate accommodation, the provision of essential services and organising onsite resident testing.

Dedicated Phone Line

As part of SHICC’s transition planning they have reviewed all their processes and procedures; including the pathway that was established in March 2022 for named homelessness service providers to access SHICC directly under a priority arrangement to provide timely support for vulnerable people.

The 24-7 watch desk function has recently been stood down.

To access SHICC you still call (08) 9222 2017 from 8AM to 4PM Monday to Friday (excluding public holidays). Out-of-hours there is a message providing an on call duty officer number.

At current operational tempo, all calls received are triaged and/or escalated without delay, so there is no longer a need for the previous priority arrangement.

SHICC Feedback

Feedback on the guidelines can be emailed to Katherine Flower, or Carly Fry

We would appreciate a copy of your feedback to inform ongoing advocacy. Please email